Many of the most common questions are answered below. If you prefer to talk to our knowledgeable staff, please call (888) 871-3361 or email us a specific question anytime.

Questions about cremation

Q: How is the body prepared for cremation?
A: Minimal preparation and sanitary care is done and the body is placed in refrigeration.

Q: When will cremation take place?
A: Iowa law requires that the cremation take place within 72 hours of the time of death in most cases.

Q: In what container will my loved one be cremated?
A: We provide a corrugated container, which is included in the simple cremation charge.

Q: Is the body embalmed?
A: Embalming is not required by law. It may be necessary if you select certain funeral arrangements, such as a funeral with viewing.

Questions about plans, pricing, and membership

Q: Why should I become a full member instead of a basic member?
A: Only full members lock in their cremation choices at today's prices. Basic members merely secure the right to pay prevailing member prices at the time of need, which may be higher.

Q: Can my family use your services if I am not a member at the time of death?
A: Yes, your family can still use our cremation services by paying an additional non-member service fee.

Questions about what to do after a death

Q: When my loved one passes away, who should I call?
A: Call 888-871-3361 at the time of death. Our phone number is answered 24 hours a day, 365 days of the year. Shortly after we receive your call, we will send licensed staff to make the removal of the deceased. Please allow for travel time between locations. Many families appreciate and utilize this time to say goodbye in a natural setting. Additional time may be required to secure authorizations and a medical examiner permit to cremate. Our licensed directors will assist the family with preliminary arrangements either at the place of death, by phone, or email.

Q: Who places the obituary?
A: We gather the biographical information and submit the obituary to all newspapers requested by the family. Any newspaper charges are paid by the family.

Q: Who files the death certificates and how long does it take for them to arrive?
A: Iowa Cremation will file for the death certificates. The charge is currently $20.00 per certificate. Please allow up to one month for delivery of the certificates although we will expedite the process to the best we are able.

Q: Do we need to use a funeral home for any additional services
A: Iowa Cremation specializes in simple cremation services. That is how we are able to keep our costs reasonable for our members. If a family is interested in additional services beyond the scope of our mission, we will assist in locating an affiliated Iowa Cremation funeral home.
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